New research released by Eastern Management Group has found that Unified-Communications-as-a-Service will account for 50% of PBX seats by 2022. In a survey of 4,000 IT managers of businesses with 300 employees or more, Hosted PBX was by far the fastest-growing communications solution being adopted.
In 2010, Hosted PBX seats accounted for only 4% of PBX seats to the current number of 28% Eastern Management Group predicts that the growth will continue to include 30% new growth by 2020, giving the majority of seats to the cloud solution.
Driving the growth is telemedicine and stay at home orders as a result of the global health event that has forced many businesses to find new ways to work and stay connected when traveling to the physical office was not an option. Now, as corporations have found that remote work is increasing productivity and employee job satisfaction, the office as we know it will never be the same again. The flexibility and agility of Unified-Communications-as-a-Service will keep businesses moving forward despite events, natural or not, thanks to the flexible nature of the technology. Essential components of Unified-Communications-as-a-Service solution include:
- Video collaborations
- Voice/Audio only collaborations
- Business SMS
- Audio Conferencing
- Video Conferencing
- API and SDK access
- Mobility solutions
Learn more about how unified communications can build a bridge between your remote teams and bring them together like never before.