The MIX Networks Hosted PBX platform is designed to make managing voice services simple, fast, and scalable. From a single intuitive dashboard, partners can create users, manage extensions, configure answering rules, assign DIDs, purchase or port phone numbers, and monitor call quality in real time.
Configure IVRs, answering rules, hunt groups, DIDs, voicemail, and routing in minutes. Build complex call flows without technical expertise.
Purchase numbers, port existing lines, manage E911, and control CNAM directly from the TELCO module. Complete control in one place.
Brand the portal, domains, notifications, and user experience as your own. Deliver a seamless branded experience to your customers.
Call traces, QoS monitoring, MOS scoring, and real-time device status simplify troubleshooting and reduce support time dramatically.
Average savings on phone costs
Uptime reliability guarantee
US Based expert support when you need it
Hardware maintenance headaches
Deliver a professional, responsive calling experience that keeps customers engaged and reduces missed opportunities. MIX Networks' Hosted PBX gives resellers the tools to design intelligent call flows that adapt to business hours, call volume, and customer needs but without the complexity.
Create branded, multi-level auto attendants that guide callers to the right destination quickly. IVRs reduce call handling time, eliminate confusion, and ensure customers reach the correct department without unnecessary transfers.
Improves first-call resolution and delivers a consistent, professional caller experience.
Distribute inbound calls intelligently using ring-all, linear, round-robin, or priority-based routing. Call queues help manage high call volumes while hunt groups ensure no call goes unanswered.
Reduces missed calls, shortens wait times, and increases customer satisfaction during peak periods.
Route calls differently based on business hours, holidays, or custom schedules. Automatically send callers to live staff, voicemail, answering services, or after-hours messages without manual intervention.
Ensures customers always reach the right resource at the right time, without additional staffing.
Convert voicemails into audio files delivered directly to email inboxes, keeping teams responsive even when away from their desks. Optional transcription helps prioritize urgent messages.
Improves response times and prevents lost or overlooked customer inquiries.
Leverage professional solutions from day one without the enterprise budget. Scale instantly as you add team members, and never worry about outgrowing your phone system.
Give your remote team a unified communications experience. Whether they’re working from home, a coffee shop, or halfway around the world, they’ll sound professional and stay connected.
Ready to escape the chains of your legacy phone system? Migrate seamlessly to the cloud, keep your existing numbers, and watch your monthly costs drop while your capabilities soar.
Manage all your locations from a single dashboard. Transfer calls between offices effortlessly, maintain consistent branding, and centralize your communications strategy.
Growing from 5 to 500 employees? No problem. Our cloud-based VoIP system adapts instantly to your needs.
Impress customers from day one with enterprise-grade capabilities.
Say goodbye to surprise bills and expensive maintenance contracts. Predictable pricing that makes your CFO smile.
Your customers don't care about your technical difficulties. Our 24/7/365 support ensures they never have to.
Your team isn't always at a desk anymore. Your phone system shouldn't require them to be either.
Traditional phone systems take weeks to install. We'll have you up and running before lunch.
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Cindy B Hughes, Executive Director
“Your flexibility and willingness to adjust to our ever-changing schedules was greatly appreciated. We love our phones and my entire team thanks you for your support during the transition. The MIX Networks support team are a great example of providers of excellent customer service”
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Dan Crangle, Director of IT Infrastructure and Telecom
“MIX Networks® has been a preferred telecom vendor for Brookdale for 5+ years. They consistently deliver comprehensive solutions to support the unique needs of our Brookdale communities. MIX’s services and “No Upfront Cost” program and the extended hardware warranty are cost effective and easy to manage.”
A Hosted PBX (Private Branch Exchange) is a cloud-based business phone system where all the equipment and infrastructure are managed by your service provider in secure data centers. Instead of maintaining expensive on-site hardware, you access enterprise-grade phone features through the internet. Your team can make and receive calls from desk phones, computers, mobile devices, or anywhere with an internet connection.
Our pricing is transparent and scalable based on your needs. You pay a predictable monthly fee per user with no hidden charges, expensive hardware purchases, or surprise maintenance bills. Most businesses save up to 40-60% compared to traditional phone systems. Contact us for a customized quote based on your specific requirements and team size.
Unlike traditional phone systems that take weeks or months to install, most businesses are up and running with MIX Networks Hosted PBX within 24-48 hours. For larger deployments or complex configurations, it may take a few days. There's no waiting for equipment delivery or scheduling installation technicians—just simple web-based setup.
You have flexibility! You can use VoIP desk phones, your existing computers with a softphone application, or our mobile apps on smartphones and tablets. Many businesses use a combination. If you prefer desk phones, we can recommend compatible models, but you're not locked into specific hardware. Bring your own device (BYOD) is fully supported.
We offer 24/7/365 U.S.-based expert customer support via phone, email, and chat. Unlike traditional systems where you're dependent on local technicians, our cloud-based architecture allows us to diagnose and resolve most issues remotely within minutes. We also provide comprehensive online resources, training materials, and a dedicated account manager for larger deployments
Yes! Our web-based dashboard provides real-time and historical reporting on call volume, duration, patterns, missed calls, employee performance, peak hours, QoS monitor and much more. These insights help you optimize staffing, improve customer service, and make data-driven decisions about your communications strategy.
Traditional phone systems require you to purchase and maintain physical equipment on your premises, along with costly maintenance contracts and IT support. Hosted PBX eliminates all of that. There's no hardware to buy, no maintenance headaches, and updates happen automatically. You get more features, better reliability, and typically save up to 40-60% on your total communication costs.
Absolutely! We make number porting seamless through our Port Genie product. Whether you have local, toll-free, or vanity numbers, we'll transfer them to your new Hosted PBX system with minimal disruption to your business. The process typically takes 2-4 weeks, and we handle all the coordination with your current provider, while giving updates in our Port Genie portal so that you can stay informed on the process.
We've built multiple failover options into our system. If your internet connection drops, calls can automatically forward to mobile phones, alternative locations, or voicemail. You can also access your system through mobile data. Additionally, our 99.999% uptime guarantee means our cloud infrastructure stays operational even when individual locations experience issues.
Our system includes professional features include: auto attendant with custom greetings, call forwarding and routing, voicemail-to-email, call recording, mobile integration, conference calling, call analytics and reporting, music on hold, extension dialing, find-me/follow-me routing, local presence with multiple area codes, and call center capabilities with queue management.
Yes! Our Hosted PBX integrates seamlessly with popular business applications such as Salesforce, Microsoft Teams, Slack, and Google Workspace, along with many other platforms through our API access. This ensures our platform fits smoothly into your existing workflows. These integrations enable click-to-call functionality, automatic call logging, screen pops with customer information, and unified communications across your entire tech stack.
We offer flexible terms to match your business needs. Contact us to discuss options that work for your situation. Our goal is to earn your business every month through exceptional value and support, not lock you into restrictive contracts.
