A Metrigy report found that organizations that utilize applications, such as unified communications, for team collaboration realize significant benefits in achieving more productivity while reducing costs and increasing revenue. While these benefits pre-dated the COVID-19 pandemic that fundamentally changed how and where we work, the switch from in-person to remote and now to hybrid schedules […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
As with remote work, hybrid work has been an arrangement that was around well before COVID-19 rocked our working norms. According to the World Economic Forum, hybrid work first emerged in the 1970s, along with remote work. Still, as of the pandemic’s start, only 5% of Americans were participating in this type of working arrangement. […]
