MIX Networks®
How Unified Communications enable better Customer Experience

How Unified Communications can affect Consumer Experience

Changes in consumer needs and expectations happen quickly.  Still, one trend that is clear will stick around is the value customers are placing on the experience they have with the business and the effect it has on their repeat business.  A study by Walker is seeing significant changes in the importance of how consumers feel […]

CommentsFebruary 2020
Kari's Law VoIP calls 911

Kari’s Law: How VoIP Calls Reach 911

In 1957, the catalyst for the development of a single emergency number to reach fire stations, police stations, and medical professionals.  10 years later, the FCC and AT&T settled on 911 as the number of choice for all emergency calls.  On February 16th, 1968, the first 911 call was completed by Senator Rankin Fite in […]

CommentsJanuary 2020
Kari's Law reminder

Reminder: Kari’s Law Goes into Effect Next Month

If you haven’t heard the news yet, then you need to pay close attention.  Kari’s Law was passed into law back in February of 2018 and requires all multi-line telephony solutions (both VoIP, cloud, and on-premise) to be configured in a way that the caller will not have to dial 9, or any other prefix, […]

CommentsJanuary 2020

Free Guide On How To Choose a Hosted PBX Provider