According to PEW Research, more than ⅓ of today’s workforce are considered “baby boomers” which amounts to about 41 Million workers and this generation of workers is quickly reaching retirement age. As the workforce grows older and more experienced, businesses must find ways to help seniors continue working. This is where technology such as Unified […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
As with remote work, hybrid work has been an arrangement that was around well before COVID-19 rocked our working norms. According to the World Economic Forum, hybrid work first emerged in the 1970s, along with remote work. Still, as of the pandemic’s start, only 5% of Americans were participating in this type of working arrangement. […]
