Unified-Communications-as-a-Service Tools Helps Businesses Succeed

Consider this:

• Organizations with highly engaged staff outperform competitors by as much as 147%
• Highly engaged staff equals a 19.2% operating income growth over 12 months
• Companies who invest in employee experience are 4x as profitable as those who don’t

There is a strong correlation between employee experience, customer satisfaction, and business growth.  So much so that businesses who fail to focus on employee experience are putting themselves at a disadvantage.  The search for solutions that bridge the communications gap both internally and externally and fosters a sense of inclusion in a business environment has led many to consider Unified-Communications-as-a-Service or UCaaS.

Cohesive Communications Enhance Employee Efficiency

There is a strong belief among both employees and executives that collaboration is vital to the outcome of a project or task, with a Work.com finding that 97% of both believing in this point.  Further research points to the balance between collaboration and individual focus in determining the most effective workplace strategies.  Regardless of the protocol that works best for your business, open-office with highly collaborative teams, or a more flexible, remote approach, all sides agree that collaboration technology that streamlines communications between teams is vital to promoting a positive employee experience.

Further benefits to collaboration technologies like UCaaS tools include the promotion of greater flexibility, engages remote employees, and enhances the onboarding process for new employees.

How can UCaaS Tools Increase Employee Efficiency?

Notifications, messaging, mobile tools, all combined into one central dashboard and user interface, is a fundamental benefit of a unified communications solution, enabling users to effectively communicate regardless of their physical location.  Additional tools include:

Video – Video communications facilitate face-to-face collaborations and build rapport between disparate teams.  So much of communication comes from visual cues, and those are lost in voice and text communications, whereas video communications relay those cues, reducing miscommunications.

Globalization – As the nature of work is changing, opening up the doors to working with talent across the globe, The need for a cohesive method of communicating with these disparate teams is key to maintaining business productivity, and cloud-based unified communications solutions are instrumental to driving efficiency.  How? Well, to start, a remote employee can be issued an internal number that can reach them at either their IP phone, softphone, or mobile device. All of this can be managed through a dashboard that is user-friendly and easy to manage, getting your remote team up and running within minutes.

Text – Workstream collaboration that uses a combination of notifications, messaging, and tools to facilitate effortless communications, would be incomplete if the collaboration did not include a mobile text component.  In today’s ever-evolving nature of work, employees need to be able to connect even if they leave their computers at home. There are times when a colleague is unable to take a phone call, but may be able to communicate over text messaging or even a group chat – facilitating access to solutions such as this increases communication among different teams, allowing you to get more done in less time.

UCaaS Tools Build Employee Engagement

Gartner Research Firm has seen the changing winds around unified communications deployment.   While the technology is the defacto business communications platform, more and more businesses are moving to cloud-based UCaaS tools for it’s improved agility and efficiency, declaring the cloud solution as the preferred method for delivering unified communications.  The question is no longer “why could” but “how cloud.” How will you migrate to cloud solutions?