UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
As with remote work, hybrid work has been an arrangement that was around well before COVID-19 rocked our working norms. According to the World Economic Forum, hybrid work first emerged in the 1970s, along with remote work. Still, as of the pandemic’s start, only 5% of Americans were participating in this type of working arrangement. […]
POTS lines, aka Plain Old Telephone Service, have been foundational in our businesses for over a century but as we have discussed several times recently, the technology is phasing out leaving many of us with a decision to make. How do we continue to communicate when POTS lines no longer work? If you find yourself […]
