UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
23 years ago, Amazon introduced to the world the concept of “one-click purchasing,” revolutionizing the way consumers shop again. Why? One simple reason. Efficiency. Technology has disrupted our lives in many ways, increasing communication, efficiency, and productivity. We can roam further (cars, planes), our social circle became global (social media), and our work-life became better […]
There are no two ways about it. We can not put the genie back in the bottle or the cat back in the bag. Now that the great work experiment has shown to bear fruit, we need to start working on how to move forward in our new “normal.” Even before virtually everyone was working […]
