Telecommunications has evolved rapidly over the past few years due to technological advances and consumer behavior changes. Mobile technology has become the primary way people communicate, leading to decreased use of traditional POTS landlines. Along with the rise of mobility, VoIP has advanced, and the reliability and quality of the voice service have now […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
Copper phone lines are one of the oldest forms of communication in the world, and they are still used today. They are reliable, low-cost, and widely available, making them an essential part of legacy communications systems, but they are being retired. In this article, you’ll find out more about how copper lines work and their […]
