Who remembers what it was like in the “old days?” You know, back when everyone had a commute, computers were stationary, and phones were attached to the wall? Before UCaaS became the “new norm” for business communications? While there were some benefits to this type of arrangement, such as the ability to have a strong […]
What is the current state of POTS Lines? POTS lines (Plain Old Telephone Service) are traditional landline telephone systems that have been in use for many years. As of 2023, many telephone companies continue to offer POTS lines, although their usage has decreased significantly in recent years due to the rise of mobile phones and […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
