UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
After several years of pandemic precautions, we can no longer deny that working from home is a viable workplace strategy. With 60% of workers still working from home with the blessing of their company, the workplace is being reimagined and many organizations have chosen to adopt hybrid work. And one way you can meet the […]
47 million Americans quit their jobs voluntarily last year, according to a CNN report. Not only did a record number of Americans quit, but there were also record job openings hindering businesses’ ability to continue to grow and thrive. This phenomenon has been named the “Great Resignation” and no industry is immune. What does UCaaS […]
