UCaaS Customer Experience

6 Ways to Improve Your Customer Experience with UCaaS

UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]

CommentsFebruary 2023
Hot desking

What is Hot Desking or Hoteling?

After several years of pandemic precautions, we can no longer deny that working from home is a viable workplace strategy.  With 60% of workers still working from home with the blessing of their company, the workplace is being reimagined and many organizations have chosen to adopt hybrid work.  And one way you can meet the […]

CommentsNovember 2022
mobile uc

5 Tips to an Effective Mobile UC Strategy

According to Quora Creative, the number of smartphone users is projected to reach 2.87 billion by 2020.  You just have to take a moment to look around you in a social situation to see the proliferation of mobile devices into our everyday lives.  You would have a difficult time finding someone in the crowd who […]

CommentsOctober 2020