Consider this. The US Travel Association reported that “Direct spending by resident and international travelers in the U.S. averaged $3.0 billion a day, $124.3 million an hour, $2.1 million a minute and $34,500 a second.”
$34,500 US dollars were spent every minute for travel in the past year.
Moving forward, BCD Travel believes that the hotel industry will continue to grow modestly through the course of 2020. Whichever way you look at it, the trend is up.
Competing in this industry can be challenging. Increasing consumer demands for technology integrations through all travel touchpoints has created unique challenges for the hospitality industry in how to effectively compete and win those consumer dollars. The most effective way to win the consumer over is through exceptional customer service, and by integrating your Property Management System with a Hosted PBX, you can always be one step ahead of your guests in meeting their needs.
Effective Internal Communications Increases Customer Experience
Automation has been all the rage recently in the industry, with benefits for both the guest and the hotel. These benefits include:
- Cost reduction for the hotel
- Increased guest convenience & satisfaction
- Shortened response time to guests requests, which helps them feel valued and therefore increases the customer experience.
In addition, the automation of certain features saves your staff significant time. The guest name can automatically be applied to the phone from the room, enabling service staff to know at a glance who is requesting service. Other key information, such as check-in and out times, maid service status and other maintenance needs, when automated, enables your staff to be proactive to potential guest needs instead of reactive. When your guests feel valued, they are more likely to return, give good reviews and increase your brand awareness. A key way you can automate and streamline a lot of these features is by integrating your Property Management System (PMS) with a Hosted PBX solution.
Benefits of Integrating Property Management Systems and Hosted PBX
By taking advantage of the communications and management features from inside your property management system, you streamline duplicated and manual processes, enabling shorter check in and check out times. Guest room telephony systems are automatically updated with guest information so by the time they make it to their room, the phone already displays a personalized greeting and any calls made to housekeeping or room service tell that staff who is calling by name.
Features of Integrated Property Management Systems
- 911 Front Desk Alert
- Voicemail and Messaging
- One-Touch Check-In / Check-Out
- Room Occupancy Display
- Automated Wake-Up Calls
- Housekeeping Status
- Do-Not-Disturb Notifications
- Simplified accounting features with exportable call and payment logs.
Streamline Your Hotel Services with Integrated PBX and PMS Services
With the number of Americans traveling, whether for business or pleasure, going up, now is the best time to ensure your systems are streamlined for maximum benefits. Not only for you but for your guests. MIX Networks Hosted PBX solution offers full integration with top PMS vendors, including (but not limited to):
- And many more…
Your hotel is primed for growth. Make sure your telephony solution keeps up with you. MIX Network secure, reliable hosted PBX solution is built to grow with you, and ease the transition between diverse locations. Learn more today.