What is the current state of POTS Lines? POTS lines (Plain Old Telephone Service) are traditional landline telephone systems that have been in use for many years. As of 2023, many telephone companies continue to offer POTS lines, although their usage has decreased significantly in recent years due to the rise of mobile phones and […]
According to PEW Research, more than ⅓ of today’s workforce are considered “baby boomers” which amounts to about 41 Million workers and this generation of workers is quickly reaching retirement age. As the workforce grows older and more experienced, businesses must find ways to help seniors continue working. This is where technology such as Unified […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
