According to PEW Research, more than ⅓ of today’s workforce are considered “baby boomers” which amounts to about 41 Million workers and this generation of workers is quickly reaching retirement age. As the workforce grows older and more experienced, businesses must find ways to help seniors continue working. This is where technology such as Unified […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
Copper phone lines are one of the oldest forms of communication in the world, and they are still used today. They are reliable, low-cost, and widely available, making them an essential part of legacy communications systems, but they are being retired. In this article, you’ll find out more about how copper lines work and their […]
