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How Does A Toll Free Number Work? (Infographic)

How Does A Toll Free Number Work? (Infographic)

Toll free numbers have had a long history. From the days of the Zenith number, introduced in the 1930’s, through to today, the history toll free is full of twists and turns. The regulations that established how toll free numbers work today were passed in the Telecom Act of 1996, and the overall process of how they are routed has not changed much since. So, how exactly does a toll free number work? History of Toll Free The concept of allowing consumers to connect with businesses and government agencies for free began early on in telecom’s history. The Zenith Number, introduced in the 1930’s, allowed callers to connect with businesses free of charge by asking the switch board operator to connect…

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The New Future Of The Desktop Phone: Situational Player!

The New Future of the Desktop Phone: Situational Player!

The future of the desktop phone In professional sports, you often hear the term Situational Player. This usually means that a player has demonstrated exceptional performance in a narrowly defined set of circumstances, but doesn’t have the skills to be a “full-time” player. In football, it might be that guy who is put into the game as a running back for third and short yardage situations. In baseball, you might see a player inserted into the game “for defensive purposes” late in a game when his team is defending a slim lead. You may also see older baseball players who have lost a step to be used situationally, because they have great success in the past against a specific pitcher,…

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What Is ‘Hotdesking’ And How Will It Impact Your Business?

What is ‘Hotdesking’ and How Will it Impact Your Business?

The most attractive aspect of a unified communications system is its versatility and flexibility. It allows workers to communicate more efficiently, to spread ideas among one another more easily, and there is tremendous potential in the mobile application of a hosted PBX. This has lead to a new trend in some corporate environments called ‘Hotdesking’. Hotdesking is a specific setup of a Unified Communications (cloud) system that allows the traditional open-floor plan to have an even more open atmosphere by allowing any employee to login to any station at any time. So long, personal desk! Enter the true “shared space”. But is this new open environment good or bad for productivity? The open-space concept was first created by a German…

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Nortel Finally Gone? Next Stop, The Cloud.

Nortel Finally Gone? Next Stop, the Cloud.

Nortel originally declared bankruptcy in 2009, which left tens of thousands, if not hundreds of thousands, of on-premise communications systems in the field without a clear pathway for upgrades, support, or any means to adapt to the future. On Jan 24, 2017, Judges in Delaware and Canada approved a plan to pay more than $7 billion to creditors of Nortel Networks. The ruling has marked years of litigation over the demise of what was once one of the largest manufacturers of telecommunications equipment in the world. While this ruling will finally allow repayment of vendors, retirees in Canada, government agencies, and investment funds, it does not do much for the owners of aging Nortel equipment in the field. Anyone still running a Norstar,…

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What is Cloud Based Unified Communications?

Change is in the air. Cloud based unified communications as a service (UCaaS) is a fast-growing industry that is taking over the communications sector by storm (no pun intended). A recent market analysis conducted in 2016 by Small Business Trends revealed upwards of 85 percent of companies have either already moved their communications to the cloud or have plans to do so in the near future. Their decision to move to the cloud is based in their desire to streamline their communications and to cut costs. Legacy on-premise systems can be expensive, and with recent improvements in IP security, they are no longer more secure than cloud based networks. The industry has been moving toward the cloud for some time.…

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Bring Your Own Device (BYOD) Setup Still Not Viable For Businesses

Bring Your Own Device (BYOD) Setup Still Not Viable for Businesses

With VoIP being internet-based, it is no wonder that consumers, particularly businesses, have expressed the desire to integrate their VoIP services with cell phones. Bring Your Own Device, or BYOD as it is often called, is the concept of having employees connect via their personal devices to a company’s VoIP system. The practical applications of such an arrangement are costs savings and allowing employees to connect to a Unified Communications (UC) setup from anywhere, at any time. Yet despite the demand for such a service, there are technical hurdles that are preventing businesses from fully switching over their VoIP systems to cell phones. Desktop IP phones, it seems, will continue to have a place for the foreseeable future. The primary…

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FCC Chairman Pai Dismantles Midnight Regulations And Targets Net Neutrality

FCC Chairman Pai Dismantles Midnight Regulations and Targets Net Neutrality

Appointed by President Donald Trump to lead the FCC in the wake of Chairman Tom Wheeler’s resignation, Chairman Ajit Pai, a former lawyer for Verizon, is wasting no time to dismantle an array of rules and regulations pushed through by the Obama administration. In the past week, Chairman Pai has passed a dozen actions meant to reverse much of his predecessor’s work and to shift the focus of the FCC toward deregulation. Chairman Pai was a vocal critic of of his predecessor’s actions, most notably in regards to what he saw as overreach by his agency. Among the rules and regulations on the chopping block under Chairman Pai are Net Neutrality, which have been a controversial and politically charged set…

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What Is Voice Over Internet Protocol (VoIP)?

What is voice over internet protocol (VoIP)?

What is voice over internet protocol (VoIP)? Voice over Internet Protocol (VoIP) is a technology that allows consumers to make voice calls using a broadband Internet connection rather than the traditional copper wire telephone system. Originally, VoIP services only allowed consumers to call other people using the same service (such as Skype when it was first released), but today most providers allow consumers to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. VoIP services are available for use through a computer or a special VoIP phone, and some services allow consumers to use a traditional phone connected to a VoIP adapter. How does voice over internet protocol (VoIP) work? VoIP services convert…

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5 Unusual Ways Nature Causes Outages And How To Mitigate Risk

5 Unusual Ways Nature Causes Outages and How to Mitigate Risk

Nature is a fickle beast. Telecommunications and cable companies have long sought a perfect record for service delivery. The reality, however, is that nature tends to work against human endeavors. Outages are a fact of life in telecommunications, which is why an entire industry has arisen around disaster recovery services for phones and internet. In a recent article by Level 3 Communications, SVP of Operations Fred Lawler discussed the top causes of service outages. Among them, there were several unusual surprises. 1. Squirrels One of the leading causes of outages comes from an unexpected force of nature: squirrel teeth. No one knows for sure why squirrels are drawn to telecom and internet fiber. Their chewing habits account for nearly one quarter…

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What Is The Value Of A Toll Free Number?

What is the value of a Toll Free Number?

Since the rapid rise of the internet, the proliferation of domain names, and the advent of search engine optimization, the world of marketing appears to have forgotten about toll free numbers. Many companies believe that toll free numbers have lost relevance in the marketplace, and so too have many consumers. Major companies have begun ditching their toll free numbers, preferring instead to use local numbers to save on their telecom costs. They couldn’t be more unwise. The following are all the reasons why your company should still be using toll free. Vanity 800 Numbers Trump Domain Names for Recall and Response. The goal of every marketing campaign is to provide a message that consumers can recall and respond to. Companies…

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