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Call And Network Reliability With MIX Networks

Call and Network Reliability with MIX Networks

When evaluating hosted phone system providers, there are two questions that end up at the top of the list: network reliability and voice quality.  In this blog post, I’ll explain how MIX Networks achieves 99.99 up-time. There will be another post in the near future to explain voice quality. Here is the “simple explanation” of how we achieve network reliability. Geographic Distribution We use a graphically distributed network with nodes in three cities; New York, Dallas, and Las Vegas.  You can find our network map here (www.mixnetworks.com/our-network/).  By placing nodes in three geographically diverse locations, they are far enough apart that weather events, or other natural or manmade disasters, will never impact more than one node. Active-Active Architecture This means…

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FCC Seeks To Change Rules On Vanity Phone Numbers, Which Could Help Your Business

FCC Seeks to Change Rules on Vanity Phone Numbers, Which Could Help Your Business

This past September, the FCC drafted several proposed rules changes in how telephone numbers - more specifically, vanity toll free numbers - are to be administered in the future. Chief among these proposed changes are reversals of long standing regulations, such as the Brokering Rule, and to implement new policies regarding how phone numbers are exchanged between organizations. While the details of the proposed rule changes are steeped in industry jargon, we’ve gone ahead and broken down what the existing rules are, what the major rule changes are, and how all of this could help your small business. What is a vanity phone number? Vanity phone numbers are phone numbers that spell out a word or phrase or are simply…

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5 Ways Communications Technology Can Improve Employee Retention

5 Ways Communications Technology Can Improve Employee Retention

The modern workplace is changing rapidly, and technology is at the forefront of the transformation. Employees and employers need to be aware of and to embrace these changes in the workplace so they move with the times. Engaging with and retaining talented workers is vital, as the job market is more flexible than ever before and highly skilled staff come at a premium. Job satisfaction is crucial, with choice becoming a key issue as the digital world enables more people to work differently and in diverse ways. Here are five ways to help keep employees engaged and to improve retention utilizing communications technology. Legacy Systems Modernization Technology is one of the fastest-moving industry sectors, and staff need up-to-date equipment to…

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What Is A Hosted PBX System And How Does It Work?

What is a Hosted PBX System and How Does it Work?

A private branch exchange, or PBX, is a telephonic switching system that serves private organizations. PBX’s allow for multiple stations to communicate with one another within an organization, as well as route calls into the system to the appropriate party. PBX’s were once the domain of larger organizations because they were too cost prohibitive for smaller organizations to install. With a Hosted PBX system, a PBX system that is hosted over the internet, these cost prohibitions no longer exist, thus allowing companies to implement PBX systems at a far lower cost. Simply put, a hosted PBX system is everything a business needs for their communications needs at a fraction of the cost. History of the hosted PBX system In the…

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How Does A Toll Free Number Work? (Infographic)

How Does A Toll Free Number Work? (Infographic)

Toll free numbers have had a long history. From the days of the Zenith number, introduced in the 1930’s, through to today, the history toll free is full of twists and turns. The regulations that established how toll free numbers work today were passed in the Telecom Act of 1996, and the overall process of how they are routed has not changed much since. So, how exactly does a toll free number work? History of Toll Free The concept of allowing consumers to connect with businesses and government agencies for free began early on in telecom’s history. The Zenith Number, introduced in the 1930’s, allowed callers to connect with businesses free of charge by asking the switch board operator to connect…

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The New Future Of The Desktop Phone: Situational Player!

The New Future of the Desktop Phone: Situational Player!

The future of the desktop phone In professional sports, you often hear the term Situational Player. This usually means that a player has demonstrated exceptional performance in a narrowly defined set of circumstances, but doesn’t have the skills to be a “full-time” player. In football, it might be that guy who is put into the game as a running back for third and short yardage situations. In baseball, you might see a player inserted into the game “for defensive purposes” late in a game when his team is defending a slim lead. You may also see older baseball players who have lost a step to be used situationally, because they have great success in the past against a specific pitcher,…

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What Is ‘Hotdesking’ And How Will It Impact Your Business?

What is ‘Hotdesking’ and How Will it Impact Your Business?

The most attractive aspect of a unified communications system is its versatility and flexibility. It allows workers to communicate more efficiently, to spread ideas among one another more easily, and there is tremendous potential in the mobile application of a hosted PBX. This has lead to a new trend in some corporate environments called ‘Hotdesking’. Hotdesking is a specific setup of a Unified Communications (cloud) system that allows the traditional open-floor plan to have an even more open atmosphere by allowing any employee to login to any station at any time. So long, personal desk! Enter the true “shared space”. But is this new open environment good or bad for productivity? The open-space concept was first created by a German…

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Nortel Finally Gone? Next Stop, The Cloud.

Nortel Finally Gone? Next Stop, the Cloud.

Nortel originally declared bankruptcy in 2009, which left tens of thousands, if not hundreds of thousands, of on-premise communications systems in the field without a clear pathway for upgrades, support, or any means to adapt to the future. On Jan 24, 2017, Judges in Delaware and Canada approved a plan to pay more than $7 billion to creditors of Nortel Networks. The ruling has marked years of litigation over the demise of what was once one of the largest manufacturers of telecommunications equipment in the world. While this ruling will finally allow repayment of vendors, retirees in Canada, government agencies, and investment funds, it does not do much for the owners of aging Nortel equipment in the field. Anyone still running a Norstar,…

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What is Cloud Based Unified Communications?

Change is in the air. Cloud based unified communications as a service (UCaaS) is a fast-growing industry that is taking over the communications sector by storm (no pun intended). A recent market analysis conducted in 2016 by Small Business Trends revealed upwards of 85 percent of companies have either already moved their communications to the cloud or have plans to do so in the near future. Their decision to move to the cloud is based in their desire to streamline their communications and to cut costs. Legacy on-premise systems can be expensive, and with recent improvements in IP security, they are no longer more secure than cloud based networks. The industry has been moving toward the cloud for some time.…

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Bring Your Own Device (BYOD) Setup Still Not Viable For Businesses

Bring Your Own Device (BYOD) Setup Still Not Viable for Businesses

With VoIP being internet-based, it is no wonder that consumers, particularly businesses, have expressed the desire to integrate their VoIP services with cell phones. Bring Your Own Device, or BYOD as it is often called, is the concept of having employees connect via their personal devices to a company’s VoIP system. The practical applications of such an arrangement are costs savings and allowing employees to connect to a Unified Communications (UC) setup from anywhere, at any time. Yet despite the demand for such a service, there are technical hurdles that are preventing businesses from fully switching over their VoIP systems to cell phones. Desktop IP phones, it seems, will continue to have a place for the foreseeable future. The primary…

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