UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
As with remote work, hybrid work has been an arrangement that was around well before COVID-19 rocked our working norms. According to the World Economic Forum, hybrid work first emerged in the 1970s, along with remote work. Still, as of the pandemic’s start, only 5% of Americans were participating in this type of working arrangement. […]
After several years of pandemic precautions, we can no longer deny that working from home is a viable workplace strategy. With 60% of workers still working from home with the blessing of their company, the workplace is being reimagined and many organizations have chosen to adopt hybrid work. And one way you can meet the […]
