What is the current state of POTS Lines? POTS lines (Plain Old Telephone Service) are traditional landline telephone systems that have been in use for many years. As of 2023, many telephone companies continue to offer POTS lines, although their usage has decreased significantly in recent years due to the rise of mobile phones and […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
After several years of pandemic precautions, we can no longer deny that working from home is a viable workplace strategy. With 60% of workers still working from home with the blessing of their company, the workplace is being reimagined and many organizations have chosen to adopt hybrid work. And one way you can meet the […]
