Discover how MIX Networks® can tailor a modern communications solution to match the needs of your brick and mortar or online storefront by cutting operational costs, increasing efficiencies, and improve inbound customer call flow.
Save up to 60% on telecom expenses compared to traditional POTS lines.
Unified call flows, centralized management, and consistent customer experiences
Dual-path, LTE failover, and 48-hour battery backup keep branches online
PCI-conscious architecture with encryption, audit trails, and secure call handling
Ensure seamless operation of mission-critical systems with our POTS IN A BOX® solution.
Supporting fire panels, elevator emergency phones, and call systems, all deployed through certified gateways equipped with LTE failover and 48-hour battery backup.
Retail operations require sophisticated call management capabilities that provide location-aware routing to ensure customers reach the appropriate store location. Set up call rules that adjust to store hours and holiday menu systems that provide accurate information outside business hours with intelligent queue callback functionality.
Retail organizations require scalable cloud-based customer service solutions with centralized overflow routing, call quality monitoring analytics, CRM, and order system integrations that give agents full customer context.
Retail expansion strategies require communications infrastructure that supports accelerated store opening timelines through pre-provisioned devices and standardized configuration templates that can be rapidly deployed to new locations.
Optimize customer experience with integrated communication capabilities that support SMS notifications for order status updates, click-to-call functionality embedded in web, and mobile applications to connect customers directly to store-specific service queues and in-store fulfillment teams.
Traditional phone systems rely on aging POTS lines, which are costly and being phased out. MIX Networks’ VoIP solutions replace these lines, enabling calls at a fraction of the cost with crystal-clear quality.
As businesses expand, communication needs grow too. Our hosted solution makes it simple for non-technical staff to add or remove users, manage directories, and organize groups.
Significant reduction in call abandonment rates during peak shopping periods through intelligent queue callback functionality that allows customers to maintain their place in queue without remaining on hold, improving customer satisfaction.
Our system provides dual notification of 911 calls, alerting staff and pinpointing the phone’s location, ensuring faster response.
Superior operational reliability through dual-redundant connectivity and automatic failover capabilities that ensure customer service and essential store operations continue uninterrupted unexpected disruptions.
End-to-end encryption, call recording, access controls, and audit trails ensure PCI-compliance and protect sensitive patient information.
5 POTS LINES
Simple, compliant communications with lower costs and zero operational complexity.
25 POTS LINES
Centralized routing and consistent customer experience across every store location.
100+ POTS LINES
Unified customer engagement, advanced analytics, and resilient communications at scale.
Whether you operate 5, 25, or 100+ POTS lines, MIX Networks®’ POTS replacement and VoIP alternatives help retail businesses cut telecom costs by up to 70% annually while staying fully compliant with emergency call and life-safety requirements.
Request a personalized savings estimate and find the right solution for every property you manage.
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Jamie Blair, President
“MIX Networks® was extremely helpful as our business grew. The team listened to our needs, worked efficiently during installation, and kept our office fully operational. Their customer service and customization support were excellent. I would gladly recommend Steve and his team for a reliable, modern phone system.”
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Rob Arturi, Executive Director
“MIX Networks® delivered a modern phone system that was easy to set up, intuitive to use, and significantly reduced our costs. The transition was smooth, training was straightforward, and the savings were real. It’s rare to find a solution that improves functionality while lowering expenses, but MIX exceeded expectations.”
Retailers need flexible communications that support high call volumes, omnichannel service models, and centralized management across many locations. Hosted PBX and cloud phone systems make it easier to deliver consistent customer service while reducing infrastructure complexity.
Yes. Our retail communications platform supports SMS notifications, click-to-call functionality, and store-level call queues to keep customers informed and help staff coordinate curbside and in-store pickup efficiently.
MIX Networks supports legacy analog devices through POTS IN A BOX®, maintaining connectivity for alarm panels, fire safety systems, elevator emergency phones, and fax machines while transitioning to modern communications.
POTS IN A BOX® replaces aging copper lines with cellular and IP connectivity while preserving existing equipment. Retailers reduce monthly line costs and gain battery backup and failover for improved reliability.
New stores can be deployed in days using standardized configuration templates and pre-provisioned devices, helping retailers open locations faster while delivering consistent customer experiences from day one.
MIX Networks® enables intelligent call routing, store-specific menus, holiday hours, and callback functionality. Customers reach the right store faster, while reduced hold times improve satisfaction during peak shopping periods.
MIX Networks® provides intelligent queuing, overflow routing to regional hubs, and callback options that let customers hold their place in line without waiting on hold, to help reduce call abandonment during holidays and promotions.
Absolutely. Our cloud hosted PBX allows centralized management of locations, extensions, call flows, and E911 compliance while maintaining store-specific routing for local customer service
Our retail phone solutions include dual-path connectivity and cellular backup to ensure communications stay online during internet outages, weather events, or local infrastructure disruptions.
MIX Networks® offers dedicated, U.S.-based support with white-glove onboarding. Our team works closely with retail IT and operations to ensure smooth deployments, reliable performance, and long-term success.
Join the growing number of retail customers that rely on MIX Networks® for reliable, compliant, and budget-friendly communications.
