It sounds crazy, but the FBI is warning businesses to avoid cross-platform texting. Why? It’s all in response to the recent discovery of hackers who infiltrated 8 U.S. telecom carriers with the intent of stealing user data and even potentially recording phone calls. While government officials are at a much higher risk of being impacted, […]
In recent years, the traditional 9-to-5 office model has undergone a significant transformation, giving rise to the more flexible and adaptive approach known as hybrid work. The COVID-19 pandemic dramatically accelerated this shift, forcing organizations across all industries to reimagine how work gets done rapidly. As we enter this new era of hybrid work, it’s […]
UCaaS, or Unified Communications as a Service, can be a powerful tool to improve customer service in your contact center. By integrating UCaaS into your customer service strategy, you can access valuable data insights and better manage and direct the customer experience. Learn more about how you can improve your customer experience with UCaaS: Lower […]
