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3 Ways Communications Technology Can Improve Your Residents’ Experience.

3 Ways Communications Technology Can Improve Your Residents’ Experience.

Senior living facilities generate the lion’s share of their new residents through hard-fought referral networks. Reputation, therefore, is a key factor for administrators to consider. There is often a delicate juggling act between meeting your residents’ needs, keeping their family happy, and ensuring the greater community of residents are satisfied with their environment and their care. Happy residents means more word-of-mouth referrals, and better esteem from referring physicians. What unites residents’ experience on both the good and the bad side of things is their memorability. Both wonderful and awful experiences stick in the minds of everyone involved. That is why it is important for senior living facilities to create an environment that will foster positive interactions and experiences, and raise…

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Call And Network Reliability With MIX Networks

Call and Network Reliability with MIX Networks

When evaluating hosted phone system providers, there are two questions that end up at the top of the list: network reliability and voice quality.  In this blog post, I’ll explain how MIX Networks achieves 99.99 up-time. There will be another post in the near future to explain voice quality. Here is the “simple explanation” of how we achieve network reliability. Geographic Distribution We use a graphically distributed network with nodes in three cities; New York, Dallas, and Las Vegas.  You can find our network map here (www.mixnetworks.com/our-network/).  By placing nodes in three geographically diverse locations, they are far enough apart that weather events, or other natural or manmade disasters, will never impact more than one node. Active-Active Architecture This means…

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6 Reasons You Need A Cloud Phone System To Improve Your Scalability

6 Reasons You Need A Cloud Phone System to Improve Your Scalability

Nothing hampers a business’ growth more than poor communication, both internally and externally. Despite this fact, many businesses put off upgrading their phone systems to the cloud, deeming the investment either too costly or unimportant. For companies seeking to grow, and grow fast, everything about their company, from communications to marketing, must be scalable. Without a scalable cloud phone system, however, there’s a good chance the rest of the company will struggle to scale as well in the event of rapid growth. Here are 6 reasons why your company needs a cloud phone system to improve your scalability. Business Growth A growing business needs scalable systems. IP phones, along with a hosted PBX, are managed off-premise, and so do not…

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FCC Seeks To Change Rules On Vanity Phone Numbers, Which Could Help Your Business

FCC Seeks to Change Rules on Vanity Phone Numbers, Which Could Help Your Business

This past September, the FCC drafted several proposed rules changes in how telephone numbers - more specifically, vanity toll free numbers - are to be administered in the future. Chief among these proposed changes are reversals of long standing regulations, such as the Brokering Rule, and to implement new policies regarding how phone numbers are exchanged between organizations. While the details of the proposed rule changes are steeped in industry jargon, we’ve gone ahead and broken down what the existing rules are, what the major rule changes are, and how all of this could help your small business. What is a vanity phone number? Vanity phone numbers are phone numbers that spell out a word or phrase or are simply…

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How To Migrate Your Business’ Communications To The Cloud In 6 Steps

How to Migrate Your Business’ Communications to the Cloud in 6 Steps

Moving away from legacy systems often comes with a certain amount of stress, even when the transition will save money, time, space, and add capacity. Any major change often creates pushback from employees and creates a temporary drop in productivity. When migrating business communications technology to the cloud, the benefits are clear. Lower costs, expanded capacity, scalable platforms, and greater control are just a few of the immediate benefits, so the stress related to the switch is often more about choosing the right provider than concern about moving to the cloud. Here are a few simple steps that will help business owners migrate with confidence. Step 1: Explore Contract Terms Before making any vendor switch, it is crucial to know…

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5 Ways Communications Technology Can Improve Employee Retention

5 Ways Communications Technology Can Improve Employee Retention

The modern workplace is changing rapidly, and technology is at the forefront of the transformation. Employees and employers need to be aware of and to embrace these changes in the workplace so they move with the times. Engaging with and retaining talented workers is vital, as the job market is more flexible than ever before and highly skilled staff come at a premium. Job satisfaction is crucial, with choice becoming a key issue as the digital world enables more people to work differently and in diverse ways. Here are five ways to help keep employees engaged and to improve retention utilizing communications technology. Legacy Systems Modernization Technology is one of the fastest-moving industry sectors, and staff need up-to-date equipment to…

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10 Advantages Of A Hosted PBX System For Hotels And Hospitality

10 Advantages of a Hosted PBX System for Hotels and Hospitality

Every industry faces disruption from technological advances, and the hotel and hospitality industry is no exception. With the rapid adoption of smartphones, the need for more app-based services has become clear. There are services that offer hotel rooms by the hour and offer short-term booking to help the business traveler. With the range of service offerings expanding, hotels and those in the hospitality industry need to stay on the leading edge of communications technology to continue to offer top quality customer service. Hosted PBX systems are one solution that can help integrate lots of features into a single, cloud-based communications platform. Automate Call Monitoring Automated monitoring for all incoming and outgoing phone calls helps save hotels money and improve performance.…

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5 Reasons Your Senior Living Facility Needs To Move To The Cloud

5 Reasons Your Senior Living Facility Needs to Move to the Cloud

Traditionally, senior living facilities resort to using a telephone system that is limited to the premise, whether it is hardwired phone lines that run off of old telephone companies' copper wires or on-premise private branch exchange (PBX) systems. However, more companies have shifted their communications approach to leverage phone systems that are run on the cloud. That's because it's designed to save costs while providing support to reduce interruption in communication. These strategies all work to improve the efficiency of operations at your senior living facility. If your senior living facility has yet to move to the cloud, you may be missing out on important benefits that a cloud-hosted PBX can bring. Here are five reasons for moving your senior…

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10 Advantages Of A Hosted PBX System In Senior Living Facilities

10 Advantages of a Hosted PBX System in Senior Living Facilities

Before examining senior living facilities with an eye toward installing a Hosted PBX system, it's important to understand what these systems are and how they work. PBX stands for private branch exchange, a term that refers to business phone systems that manage multiple, local employee lines. When first introduced, this technology involved a "trunk" of lines and a switchboard control system. Hosted PBX phone systems deliver the same features and control, but instead of installing hardware, phone service is deployed via a broadband internet connection. Using a hosted PBX, an organization can distribute one number that allows contact with the entire organization, regardless of location. This new way of handling communication, both internally and externally, offers some significant benefits to…

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A Hosted Phone System Makes Sense For Your Franchisees

A Hosted Phone System Makes Sense for Your Franchisees

The franchise model continues to be a dominant force in the US Economy. A recent forecast by the Franchise Business Economic Outlook for 2017 anticipates continued growth in the sector, today totaling nearly 750,000 establishments with 7.8 Million employees, which generate $710 Billion in revenue. Offering a hosted phone solution as part of your franchise plan can generate big benefits and additional revenue for both you and your franchisees. As a franchisor, you are constantly in the hunt for new ways give your franchisees every advantage in this highly competitive space. The phone system is an often-overlooked component of the operational plan of many franchisors. Your Role As A Franchisor Your franchisees are counting on you to help them succeed, and…

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