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What is Cloud Based Unified Communications?

Change is in the air. Cloud based unified communications as a service (UCaaS) is a fast-growing industry that is taking over the communications sector by storm (no pun intended). A recent market analysis conducted in 2016 by Small Business Trends revealed upwards of 85 percent of companies have either already moved their communications to the cloud or have plans to do so in the near future. Their decision to move to the cloud is based in their desire to streamline their communications and to cut costs. Legacy on-premise systems can be expensive, and with recent improvements in IP security, they are no longer more secure than cloud based networks. The industry has been moving toward the cloud for some time.…

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Bring Your Own Device (BYOD) Setup Still Not Viable For Businesses

Bring Your Own Device (BYOD) Setup Still Not Viable for Businesses

With VoIP being internet-based, it is no wonder that consumers, particularly businesses, have expressed the desire to integrate their VoIP services with cell phones. Bring Your Own Device, or BYOD as it is often called, is the concept of having employees connect via their personal devices to a company’s VoIP system. The practical applications of such an arrangement are costs savings and allowing employees to connect to a Unified Communications (UC) setup from anywhere, at any time. Yet despite the demand for such a service, there are technical hurdles that are preventing businesses from fully switching over their VoIP systems to cell phones. Desktop IP phones, it seems, will continue to have a place for the foreseeable future. The primary…

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Fifteen Questions To Ask Before Choosing A Hosted PBX Provider

Fifteen Questions to ask before choosing a Hosted PBX Provider

Choosing the right Hosted PBX can be a challenge. Hosted PBX. The Cloud.  VoIP.  All of these terms can combine into a daunting challenge when all you really want to do is get the best phone system for your business at the lowest possible cost.  You might not have the time to become an expert in the topic, but you want to be sure that you are not subscribing to a service and equipment arrangement that doesn’t fit your needs and goals. Please use these fifteen questions as a guide to help you as you sort through the wide array of Hosted PBX providers.  Then ask us. We specialize in helping companies just like yours update their phone systems without…

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FCC Chairman Pai Dismantles Midnight Regulations And Targets Net Neutrality

FCC Chairman Pai Dismantles Midnight Regulations and Targets Net Neutrality

Appointed by President Donald Trump to lead the FCC in the wake of Chairman Tom Wheeler’s resignation, Chairman Ajit Pai, a former lawyer for Verizon, is wasting no time to dismantle an array of rules and regulations pushed through by the Obama administration. In the past week, Chairman Pai has passed a dozen actions meant to reverse much of his predecessor’s work and to shift the focus of the FCC toward deregulation. Chairman Pai was a vocal critic of of his predecessor’s actions, most notably in regards to what he saw as overreach by his agency. Among the rules and regulations on the chopping block under Chairman Pai are Net Neutrality, which have been a controversial and politically charged set…

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FCC Chairman Wheeler To Step Down January 20, 2017

FCC Chairman Wheeler to Step Down January 20, 2017

In a formal statement issued by the FCC, Chairman Tom Wheeler announced he will be stepping down from his position on January 20, 2017. His resignation is not without controversy, however. It is customary for the FCC chairman to step down during a transition to a new administration. Chairman Wheeler had previously expressed his intention not to step down earlier in 2016. His early decision prompted tremendous backlash from Senate Republicans who were concerned for a 3 to 2 Democratic majority on the FCC Commission had he not stepped down. Under pressure from his own party, Mr. Wheeler changed his decision. Chairman Wheeler’s initial decision to stay on as Chairman under the new administration is blamed for the failed re-confirmation…

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MIX Networks Featured By Senior Helpers President As Top Service

MIX Networks Featured by Senior Helpers President as Top Service

In the winter issue of Franchising Today Magazine, Senior Helpers president Craig Leonard discussed the successes of his corporate franchise, and the tools he used to achieve them. He highlighted some of the strategies he used to help his franchise grow, including key services he incorporated as part of his franchise package to make every owner a success. Featured most prominently was MIX Networks whose unified communications services were touted as a “no-brainer” and an instrumental service to Senior Helpers' operations. The Senior Helpers article read as follows: Senior Helpers has benefited from the help of MIX Networks Inc., a cloud based voice and unified communications services provider based in Lakeland, Fla.  According to MIX, Senior Helpers provided communication services…

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What Is Voice Over Internet Protocol (VoIP)?

What is voice over internet protocol (VoIP)?

What is voice over internet protocol (VoIP)? Voice over Internet Protocol (VoIP) is a technology that allows consumers to make voice calls using a broadband Internet connection rather than the traditional copper wire telephone system. Originally, VoIP services only allowed consumers to call other people using the same service (such as Skype when it was first released), but today most providers allow consumers to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. VoIP services are available for use through a computer or a special VoIP phone, and some services allow consumers to use a traditional phone connected to a VoIP adapter. How does voice over internet protocol (VoIP) work? VoIP services convert…

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5 Unusual Ways Nature Causes Outages And How To Mitigate Risk

5 Unusual Ways Nature Causes Outages and How to Mitigate Risk

Nature is a fickle beast. Telecommunications and cable companies have long sought a perfect record for service delivery. The reality, however, is that nature tends to work against human endeavors. Outages are a fact of life in telecommunications, which is why an entire industry has arisen around disaster recovery services for phones and internet. In a recent article by Level 3 Communications, SVP of Operations Fred Lawler discussed the top causes of service outages. Among them, there were several unusual surprises. 1. Squirrels One of the leading causes of outages comes from an unexpected force of nature: squirrel teeth. No one knows for sure why squirrels are drawn to telecom and internet fiber. Their chewing habits account for nearly one quarter…

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What Is The Value Of A Toll Free Number?

What is the value of a Toll Free Number?

Since the rapid rise of the internet, the proliferation of domain names, and the advent of search engine optimization, the world of marketing appears to have forgotten about toll free numbers. Many companies believe that toll free numbers have lost relevance in the marketplace, and so too have many consumers. Major companies have begun ditching their toll free numbers, preferring instead to use local numbers to save on their telecom costs. They couldn’t be more unwise. The following are all the reasons why your company should still be using toll free. Vanity 800 Numbers Trump Domain Names for Recall and Response. The goal of every marketing campaign is to provide a message that consumers can recall and respond to. Companies…

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How Will The All-IP Transition Affect Your Business?

How Will the All-IP Transition Affect Your Business?

In 2014, the FCC passed a recommendation for the telecom industry to transition to an all-IP network by 2020. This was meant as a way to encourage legacy carriers to move away from traditional TDM switches and toward an entirely internet-based network. At first, the industry balked at the suggestion. Most major carriers simply refused to comply. Yet the industry as a whole was arguably already on the path to all-IP, all of which was spearheaded by VoIP providers. Obstacles to the Transition to all-IP Although an all-IP transition is a step into the future of telecom, there were a few bumps in the road as far as upholding some of the FCC’s requirements from telecom carriers to maintain a…

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